Post Implementation Support
Get the consistent and seamless support you need for all your SAP solutions, regardless of how they’re deployed – in the cloud, on premise, or in hybrid scenarios.
Our SGIT Support Offerings drive simplicity by harmonizing and dramatically reducing the complexity of managing hybrid landscapes.
No matter how your software is deployed, you’ll get the same superior level of support you expect from SGIT with strict SLAs and monitoring options and Dashboards.
Our Support Structure covers Functional, Technical and Product support.
- ✔ Incident Management
- ✔ Problem Management
- ✔ Validation and Testing
- ✔ Configuration Management
- ✔ Incident Code Reviews
- ✔ New Releases
- ✔ Product Defects
- ✔ SAP Module Trainings
- ✔ SAP Technical Advise
- ✔ Product Support and coordination
- SGIT Support....
- 24X7 Support Helpdesk
- Hot line/ E-mail/ Web based helpdesk system
- Customer On site/ Off site models
- Dedicated / Shared Service Support teams - Service delivery manager & L1, L2, L3 team
- ITIL best practices for Incident/ Change/Problem/SLA management
- In Country Support with 40+ Consultants
- SAP Consulting Services Partnership for Expert Support and Escalations
- Supporting you always!!!